Troubleshooting articles

  1. My Inspector panel is gone/missing

    The interaction of an outdated version of Craft and Sketch v44 can produce some problems with the correct display of the Inspector, such as a truncated panel or problems with the Craft panel itself.

    Read more…

  2. My custom shortcuts have stopped working after updating to Sketch v45

    Some menu titles have changed in Sketch v45. For instance, the former ‘Collapse Artboards and Groups’ now is titled ‘Collapse All Groups’.

    Read more…

  3. Providing feedback

    Your feedback is valuable to us, and we appreciate the time spent getting in touch. If you have found a bug, crash, or have any problems with Sketch, then including an attachment with your report will help us diagnose your issue quicker.

    Read more…

  4. I’ve found a bug or have a feature request, how can I report it?

    Sketch has a built-in tool to provide bug reports, crash reports, request features and give general feedback. Go to the Help item in the menu bar and select Contact Customer Support.

    Read more…

  5. I have found an issue relating to a plugin. What then?

    If you are using plugins with Sketch, you may come across certain issues that are caused by them. Please make sure you keep your plugins up-to-date, and if that doesn’t fix your issue, please contact the plugin author. Plugins are created by third-party developers and we are not responsible for their stability.

  6. How do I find the Console output to share with my bug report?

    Please launch the Console application (from the Utilities folder inside your Applications folder). It should open to All Messages, showing the log entries for everything that’s happened recently on your Mac. If you’ve previously narrowed the Console results, show the Log List and select All Messages before proceeding.

    Read more…

  7. Any other way to get in touch with your customer support team?

    Yes, you can contact us directly. Alternatively, you can get in touch with us through Twitter or Facebook.

  8. My SVG, EPS or PDF file is not displaying correctly

    We’re always working to improve our import and export support for SVG, EPS and PDF files. Some of these files files use specific properties that we do not yet support though.

    Read more…

  9. Do you support other file formats such as Adobe Photoshop and Adobe Illustrator?

    Photoshop and Illustrator’s file formats are completely proprietary. Only Adobe knows how to read these files properly and because of that, we cannot provide proper support for these.

  10. I can’t connect Sketch Mirror to Sketch for Mac

    Sketch Mirror relies on your devices to be on the same network, and sometimes that’s not the case, giving you an error.

    Read more…

  11. Making sure your firewall allows Mirror traffic

    If you’re using a corporate / campus network, those are usually fire-walled, and the required traffic for Mirror is sometimes blocked by default. You may have to ask your network admin to add a rule to allow _sketchmirror._tcp.local traffic in the network.