Licensing and Sales articles

  1. Where can I find the End User License Agreement (EULA)?

    You can read the Sketch End User License Agreement here, which is a legal contract between a software application author or publisher and the user of that application.

  2. How much does Sketch cost?

    Buying a Sketch license for the first time will cost $99 USD and include a year’s worth of updates. Education pricing and volume discounts are also available.

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  3. How much does a seat cost?

    The price of a seat depends on the quantity of seats you are adding, and the time remaining on your license. To get a quote, please enter your license key in the Add Seats Page, and select the number of seats you wish to add. You can review your final price based on your requirements before you proceed to purchase.

  4. How long does my license/seats last for?

    Your license is valid for a year from the date you purchase it. For example, if you purchase your license on 12th July, 2018, you’ll get regular updates to Sketch until 12th July, 2019. To receive updates after that date, you’ll need to renew your license.

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  5. I want to change the email address in my License

    When you purchase a Sketch License Key, an email address is required. That email address can be used to access the License Manager.

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  6. I lost my license key. How can I retrieve it?

    You should have received an email with your license key when you purchased Sketch. If you can’t find the email, you can retrieve your license key from the License Manager.

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  7. Can I install Sketch on multiple computers?

    When you purchase Sketch, your license entitles you to use Sketch on one computer only. If you have multiple Macs, or people using Sketch, you can either purchase a volume license at a discount, or add more seats to an existing license key.

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  8. I need an invoice, where can I request it?

    If you purchased Sketch via our own store, you will have received an invoice as part of your purchase. You can also access your invoice via the License Manager.

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  9. How can I transfer Sketch to a different device?

    You can check your invoice and active devices, unlink devices, add devices to your license, and more via our License Manager.

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  10. Can I purchase a volume license key?

    Yes you can. When you buy two or more copies of Sketch, you are eligible to receive volume pricing.

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  11. Can I add an extra seat to my existing license key?

    If you bought Sketch on our site, then yes, absolutely. You will even benefit from our volume discounts. To add seats to your license visit our store.

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  12. I’m a student or teacher, do you provide discounts?

    Yes, we provide a 50% discount for students, teachers and volume licenses. To receive your coupon code, visit our store and provide the following information:

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  13. Do you provide discounts for educational institutions?

    Yes, we provide discounts for educational institutions. Please submit your information through our Sketch Education Store. Make sure to include the number of seats you’re interested in and a member of our staff will contact you as soon as possible.

  14. Do you offer refunds?

    If you’ve changed your mind, and you no longer wish to use Sketch, we can offer a full refund within 30 days of you purchasing Sketch. Simply contact support and provide us with:

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  15. Why has my license expired?

    When you purchase Sketch for the first time, you can use it for as long as you want—but you’ll only receive free updates for a year from your date of purchase. If you find that your license has expired after that year don’t worry, you can continue to use Sketch on your last-updated version. You will not be eligible to download any further updates without first renewing your license.

  16. What happens if I don’t renew my license?

    If you don’t want to renew your license after it expires, you can continue to use the version of Sketch that you have, for as long as you want, but you won’t be able to receive any further updates. You will no longer be able to upload new documents to Sketch Cloud but you can still sign in to Sketch Cloud to view, comment on, and download documents. Any documents you previously uploaded will stay on Cloud until you choose to remove them. If you decide you want to renew at a later date, that’s fine — you’re welcome back at any time.

  17. Do I need to renew my license to receive fixes?

    We split up Sketch releases into regular updates and bug-fix updates. You’ll always be entitled to a bug-fix update for your last version, even after your license has expired.

  18. How do I renew my Sketch license?

    If your Sketch license has expired you will still be able to use Sketch but you won’t receive any new updates and you won’t be able to upload documents to Sketch Cloud. You can renew your license for another year on our store.

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