Licensing and Sales articles

  1. Where can I find the End User License Agreement (EULA)?

    You can read the Sketch End User License Agreement here, which is a legal contract between a software application author or publisher and the user of that application.

  2. How long does my license last for?

    Your license is valid for a year from the date you purchase it. For example, if you purchase your license on 1st January 2017, you’ll get regular updates to Sketch up to 1st January 2018. To receive updates after that date, you’ll need to renew your license.

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  3. I want to change the email address in my License

    When you purchase the Sketch License Key, an email address is required. That email address can be used to access the License Manager.

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  4. Where can I find my license key?

    You should have received an email with your license key upon purchase. If you can’t find it, you can retrieve it by filling out the form on the License Manager page.

  5. Can I install Sketch on multiple computers?

    When you purchase Sketch, your license entitles you to use Sketch on one computer only. If you have multiple Macs, or people using Sketch, you can either purchase a volume license at a discount, or add more seats to an existing license key.

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  6. I need an invoice, where can I request it?

    If you purchased Sketch via our own store, you will have received an invoice as part of your purchase. You can also access your invoice via the License Manager.

  7. Can I manage the devices registered to my license(s)?

    You can check your invoice and active devices, unlink devices, add seats to your license, and more via our License Manager.

  8. Can I purchase a volume license key?

    Yes you can. When you buy two or more copies of Sketch, you are eligible to receive volume pricing.

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  9. Can I add an extra seat to my existing license key?

    If you bought Sketch on our site, then yes, absolutely. You will even benefit from our volume discounts. To add seats to your license visit our store.

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  10. I’m a student or teacher, do you provide discounts?

    Yes, we provide a 50% discount for students, teachers and volume licenses. To receive your coupon code, visit our store and provide the following information:

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  11. Do you provide discounts for educational institutions?

    Yes, we provide discounts for educational institutions. Please submit your information through our Sketch Education Store. Make sure to include the number of seats you’re interested in and a member of our staff will contact you as soon as possible.

  12. Do you offer refunds?

    If you’ve changed your mind, and you no longer wish to use Sketch, we can offer a full refund within 30 days of you purchasing Sketch. Simply contact support and provide us with:

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  13. Why has my license expired?

    When you purchase Sketch for the first time, you can use it for as long as you want—but you’ll only receive free updates for a year from your date of purchase. If you find that your license has expired after that year don’t worry, you can continue to use Sketch on your last-updated version. You will not be eligible to download any further updates without first renewing your license.

  14. What happens if I don’t renew my license?

    If you don’t want to renew your license after it expires, you can continue to use the version of Sketch that you have, for as long as you want. You will not be able to upload your documents to Cloud however. If you decide you want to renew at a later date, that’s fine. We’ll be waiting for you!

  15. Do I need to renew my license to receive fixes?

    We split out Sketch releases into regular updates and bug-fix updates. You’ll always be entitled to a bug-fix update for your last version, even after your license has expired.